We have tried to answer any
questions that you may have below. But if there
is anything that is not covered here, please contact
us.
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Do you send me my tickets
by post? |
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No. We email you confirmation
by email, this is your ticket. |
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I’ve
not received my email, what do I do? |
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Our server will send you
an email confirmation immediately after the
transaction is complete. Some email services
are slower than others, but if you’ve
not received your email within an hour, you
should check your junk mail folder or spam filter.
If you are still without your email confirmation,
please contact us quoting your name, email address, details of
the event you have booked for and booking reference. |
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What’s
your phone number? |
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We don’t have one!
In order to keep costs down we are a web only
service. Please see our contact
page for more information. |
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I
have my e-mail ticket, what do I do now? |
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The promoter will be expecting
you. Unless otherwise directed, you should join
the queue for Q-jump ticket holders. For some
events, More On The Door staff (who will be
clearly visible) will be on hand and you should
make yourself known to them. |
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How
do I apply for a refund? |
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We don’t offer refunds
unless the event is cancelled. In such circumstances
refunds will be applied automatically to the
card that was used originally to pay for your
tickets. We also refund the entire cost of the
transaction. This might seem obvious but some
of our competitors either tell you to go to
the promoter or will refund you less their costs. |
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Why
do you have a no refund policy? |
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We are a low-cost service
provider. Refunds cost money in terms of transaction
fees with our bank and administration time.
We prefer to keep our costs down and pass on
these savings. Working in such away also prevents
unscruplious individuals from buying up ticket
stock to prevent genuine clubbers buying tickets,
and then applying for a refund on the day of
the event,for the purpose of leaving the promoter
with an empty club. |
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Why
do you restrict the number of tickets per
transaction? |
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This is one way we can
prevent ticket-touts buying up all the tickets
and then re-selling them at inflated costs |
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I didn’t
go to the event and now I want a refund. How
do I get one? |
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Quite simply, you can’t.
The More On The Door agreement with promoters
is that we have to pay even for “no-shows”.
The promoter knows in advance how many tickets
have been sold through us for his or her event
and makes allowances for this when letting in
non-ticket holders. |
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The
DJ line-up / advertised features of the event
were different on the night, can I get a refund! |
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The events advertised on
More On The Door are done so in good faith and
the details we advertised are as advised by
the promoter. Sometimes though, for any number
of reasons, DJs may fail to turn up or promised
features do not materialise. In the first instance,
you should speak with the promoter or their
representative at the event. If you are unable
to do this, then let us know and we will pass
on your complaint. But, please note that we
are not accountable or responsible for the non-appearance
or change in line-up of DJs and artists, availability
of attractions / features, change in venues
or any non-delivery of advertised elements,
and unless instructed to do so by the promoter,
we are not able to offer refunds in such circumstances. |
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Can
I reserve tickets and pay for them on the
door? |
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Not through More On The
Door. Tickets have to be paid for in advance. |
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I have
an event that I’d like More On The Door
to sell tickets for, how do I do that? |
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Please contact
us giving as much information as you can.
For promoters and events that are unknown to
us there is an application process involved
for our own peace of mind. |
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How
secure is your website? |
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We take security extremely
seriously, which is why we employ industry leading
technology to handle transactions. For example,
we use the world renowned PayPal and thus negating
the need to hold any credit-card details on
our servers. |
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Do
you sell e-mail data? |
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We do not sell our e-mail
lists, and we do not make your details available
to anyone except to the promoter of the event
you have purchased tickets for, and even then
we only provide enough information for the promoter
to know beyond reasonable doubt that you are
a bona fide ticket holder for his or her event.
Promoters agree not to use your information
for any other reason. If you have reason to
suspect otherwise, let us know because, if proved
to be true, the promoter will be in breech of
their agreement with us and will be black-listed
from advertising future events through us. We
will, of course, fully co-operate with authorities
where we are required to do so. |
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I’ve
been refused admission to an event, what do
I do? |
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You will only be refused
admission or ejected from an event if the venue
security, door staff or promoter has reason
to suspect that you do not meet their entry
conditions. This may include, but not limited
to, drunk and disorderly behaviour, not conforming
to a dress code, behaviour that is either threatening
or not conducive to the licence agreements of
the venue, illegal activity or racial or sexual
intimidation. Right of admission remains with
the venue staff and/or promoter. More On The
Door will not, under any circumstances, enter
into or be involved in such disputes and tickets
sold though us are done so on this basis. |
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Who
is my contract with? |
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Your contract for the supply
of service purchased via us is with the promoter
or organiser of the event. |
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I have
a suggestion! |
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Great, contact
us and let us know. This is a clubber orientated
site and we will do our best to incorporate
any (sensible!) suggestions |
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I know
of an event that would benefit from moreonthedoor.com,
what should I do? |
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In the first instance, let us know as much
information as you can. The name and contact
details of the promoter would be ideal, but
even if you can just supply details of the event
we can normally make contact with the appropriate
person. |
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